If you are not satisfied with the purchase, please notify us in writing within 5 working days of receiving the item you have purchased, including the order number and the reasons why you are not satisfied with the item. 

In the event that the item you receive is defective or not what was ordered, you will be entitled to a refund or an exchange. For refunds, it will be processed in 3-5 business days.

When sending returned items to us, we advise you to use registered mail, as we are not responsible for the loss of returned items and this may cause us to be unable to process your refund or exchange. When considering any request for refund or exchange, we reserve the right to inspect returned items upon receipt.

In case you are not satisfied with the purchase for any reason other than a defective or incorrect item, it can be exchanged within 2 weeks of purchase.

All shipping costs, including packaging, for the return of the item to be exchanged and the shipping of the replacement item are borne by the customer. Additionally, all items returned to Florence for exchange must be intact and in salable condition.

We do not accept cancellations, and personalized products cannot be returned or exchanged.

Workshop Cancellation and Refund Policy

If the workshop is cancelled 30 days or more before the scheduled date, a 100% refund of the total amount will be issued.
If the cancellation is made between 29 and 7 days prior to the reserved date, a 50% refund will be issued. No refunds will be granted for cancellations made 6 days or less before the date, regardless of the reason.

All individuals present at the workshop must participate in the activity. Any participating minor must be accompanied by an adult who is also participating in the workshop.

To contact us send an email to our team: rubaja.florencia@gmail.com along with the order number.